Introduction
The is the third practical we have received for the module Human Factors in HCI. In this practical we were tasked with using the think aloud evaluation method. This is where we observe how users interact with an interface and how they carry out given tasks. We do this by listening to their thoughts throughout. This helps to understand the thought process behind each action taken so that developers may improve upon their product’s usability, navigation, and overall quality.
My chosen website was https://www.bulbagarden.net/ a fan made Pokémon wiki containing news and information on all forms of Pokémon media from games to movies. Below are the tasks I asked my two users to carry out and the results.
Tasks
- Navigate to the “legendary” category page.
- Search for a specific Pokémon i.e., Pikachu.
- Locate the websites social media accounts (Facebook, Twitter, and YouTube etc).
- View anime news.
- Read a forum thread.
- Post thread in the forums (just find).
- Login/register (just find).
- Change the language.
User 1 (Thomas Creighton – K00253257)
- Found after some effort by clicking the Bulbapedia dropdown and said “legendary” is an unknown term if you don’t know Pokémon.
- Straight forward to find, used the search bar.
- Found after some effort, checked the footer before finding under the more dropdown.
- Straight forward to find, clicked news and anime news.
- Straight forward to find, clicked forums, and clicked on a thread.
- Straight forward to find, already in forums clicked the post thread button.
- Straight forward to find, clicked the account dropdown.
- Very hard to find the language dropdown as it was hidden, had to be shown the location of.
User 2 (Sean Macalino – K00252336)
- Straight forward to find, clicked the Bulbapedia dropdown.
- Straight forward to find, used the search bar.
- Straight forward to find, went straight to the more dropdown.
- Confused news with threads but eventually found news.
- Straight forward to find, clicked forums, and clicked on a thread.
- Straight forward to find, already in forums clicked the post thread button.
- Straight forward to find, clicked the account dropdown.
- Very hard to find the language dropdown as it was hidden, had to be shown the location of.
Evaluation Findings
Both users interacted with the interface in different ways. Some tasks were easier to complete for one user than they were for the other i.e., task 3. Little assistance was needed for both users besides task 8 where I had to show both users where the feature was. They both generally navigated the website the same way I did through my initial testing likely meaning the interface was good overall besides the few issues encountered.
What I learned
From this practically I learned that it is beneficial to look at and listen to a user as they are evaluating your product so that you may find its strengths and weaknesses. This method is effective as it is cheap and provides live feedback to the developer.
If a user either struggles to find a certain feature or carries out a certain task in a different way to what you expected your interface is possibly convoluted. Issues such as these can be identified and solved quickly using the think aloud evaluation method.

